We are seeking a reliable and detail-oriented Parts and Service Person to join our team at Coach Masters. This position plays a critical role in ensuring our customers receive timely, high-quality service and the parts they need to keep their buses operating efficiently. The ideal candidate will have strong organizational skills, a passion for the transportation industry, and a deep understanding of bus parts and maintenance procedures.

Responsibilities:

• Order, track, and maintain an inventory of bus parts, accessories, and supplies.
• Ensure that all parts are accurately labeled, organized, and stored.
• Coordinate with vendors and suppliers to secure high-quality parts and ensure timely deliveries.
• Assist customers in identifying and selecting appropriate bus parts based on their needs.
• Process parts orders and returns, ensuring that all paperwork is completed accurately and in a timely manner.
• Assist in scheduling and coordinating bus repairs and maintenance services for customers.
• Work closely with the service technicians to ensure that all repair and maintenance jobs are completed in a timely and efficient manner.
• Ensure customer work orders are properly documented, invoiced, and billed according to dealership policies.
• Follow up with customers regarding the status of their service, addressing any questions or concerns.
• Provide excellent customer service by responding to customer inquiries regarding parts availability, pricing, and service options.
• Offer advice and guidance on preventive maintenance and part replacement schedules.
• Handle any customer concerns or complaints promptly and professionally to ensure a high level of customer satisfaction.
• Maintain the cleanliness and organization of the parts department and service areas.
• Assist with basic shop maintenance tasks and support technicians as needed.
• Keep track of service and repair schedules, ensuring that all jobs are completed within designated timeframes.

Qualifications:

• Previous experience in parts and/or service is highly preferred.
• Excellent organizational and communication skills.
• Ability to manage multiple tasks and prioritize work effectively in a fast-paced environment.
• Proficiency with computer systems
• Strong attention to detail and ability to handle paperwork accurately.
• Customer-focused with a positive attitude and professional demeanor.
• Ability to work well in a team environment.